Frequently Asked Questions
How can I track my order?
To easily track your order, you can access the track & trace info in your account's order overview. Additionally, we will notify you via email as soon as your order is shipped out.
What should I do if I haven't received a confirmation email for my order?
To obtain shipping information for your order, we kindly request you to reach out to us via our contact form. Please ensure to include your order number in the message, and we will be more than happy to assist you with the necessary details.
Can I make changes to my order after it has been placed?
Yes, you can make changes to your order before it goes into production. However, once the order has been put into production, it may not be possible to make any changes. To make changes to your order, it is recommended that you contact our customer support as soon as possible.
Can I cancel my order, and if so, what is the process?
Due to our on-demand printing process, canceling an order is typically not possible. However, if you need to cancel your order, we recommend contacting us as soon as possible. We will promptly inquire with our production partner regarding the status of your product. If it has not been produced yet, we will request cancellation of the order on your behalf.
What should I do if there is an issue with my order?
For assistance with any issues related to your order, we kindly request you to contact us using our contact form. Please provide your order number in the message, and we will be more than happy to help you by identifying and resolving any problems associated with your order.
How long will it take for my order to be processed and shipped?
Typically, we aim to produce your order within 1-2 business days. Following production, your order will be shipped to your designated destination. The exact shipping time may vary based on your location. To obtain the most accurate estimation, we recommend utilizing our track & trace information, which will provide you with real-time updates on the status and expected delivery time of your order.
How can I view the details and status of my previous orders?
To access the details and status of your previous order, kindly visit your account page. There, you will find comprehensive information regarding your order, including its status and any relevant updates.
What should I do if my order arrived damaged or if there is a problem with the quality of the products?
If you have received a damaged or missing product, or if there is a problem with the quality of the products you have received, we kindly request you to contact us through our contact page. Please ensure to mention your order number in your message. Our team will promptly address the issue and provide assistance to resolve the matter.
What are my options if your services are not yet available in my area?
Please visit the following page to explore alternative options and assistance that we may be able to provide despite our services not being available in your area yet.
To what areas are you shipping currently?
At the moment, our shipping services are limited to consumers residing in the Netherlands. However, we are committed to assisting you to the best of our ability. For further details, kindly refer to this page.
If you represent a business, we offer shipping services to a wide range of locations within the EU and the US. To register your garage or dealership, please click on this link.
Are the product images on the website an accurate representation of the actual product?
Please note that although our product images showcase the content full color, the actual interior of the book is printed exclusively in black and white. The colors seen in these images serve solely for illustrative purposes to enhance your viewing experience.
However, the book cover is indeed printed in rich, full color.
Can I leave product reviews or ratings on your website?
Certainly! Shortly after placing your order, we will provide you with a link to leave an online review and share your experience with us. We greatly value your feedback and look forward to hearing about your thoughts on our service.
What should I do if I have a question about a specific product that is not addressed on the product page?
If you have any inquiries about a particular product that are not addressed on the product page, please don't hesitate to contact us through our contact form. We will promptly attend to your question and provide you with the information you need.
What is B2B?
B2B stands for Business-to-Business, referring to transactions, partnerships, or interactions between two businesses rather than between a business and individual consumers.
What services/products do you offer for B2B customers?
We offer a range of services/products specifically designed for B2B customers, including reduced shipping rates, volume discounts, customised products, priority shipping and more. These are tailored to meet the unique needs and requirements of businesses.
How do I become a B2B customer?
To access our B2B website, kindly proceed with the registration process by clicking on this link. Please note that the approval of your application may take up to one business day to complete.