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Service / Repair Manuals - Owner's Manuals - Sales Brochures - Parts Manuals – Parts/Accessories - 1000s in stock. Please check our other sales and searchable store 'Sd Motor Manuals and More' for similar items.
Item:GM Training Introduction to Dealership Customer Leadership C1999 Parts Smart "Keeping The Customer #1"
Contents: Award-winning Thom Winninger offers his insight and expertise to your fixed operations team in a way that will help them: Answer customer quiestion, Identify customer needs, Suggest specific products and services, and Make the purchase experience an event
Includes: Audio Tapes, VHS Video, and Study Guide Brochure
Condition:Used Condition, Comes in original box. (used condition)
Please Note: All our manuals, books and paper items are sold in used condition (unless otherwise noted) for information purposes only and Not for appearance.
Shipping discounts:We offer combined shipping discounts on multiple items purchased.Email usfor quote.
US customers: This item will ship via USPS Media Mail with Delivery Confirmation/tracking number included.
International customers: Email your addressfor a shipping quote. Insurance is 'not' available for some International shipments.
Payment: We accept Credit Cards and ElectronicPayments[thru Paypal only]. All fees and amounts are quoted and payable in US funds.
Refund Policy: Our policy is "All Sales are Final". If you are not sure if the item is what you need, don't hesitate to ask questions before you purchase. We try to answer all questions within 24 hours.
We will ship 'Same Day' or the 1st business day after 'cleared funds' are received.